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Washington Commanders HoodiesExchange Policy
At NFL Gear Zone (an Online Store Brand owned and operated by the legal entity YESTHATHOODIE LLC), we strive for 100% customer satisfaction. Because our products are made-to-order, we do not offer general exchanges for change of mind or customer preference. However, we are fully committed to resolving any errors caused by our side.
1. Cases Covered for Replacement
If your order arrives with any of the following issues caused by our manufacturing or fulfillment process, we will provide a replacement at no additional cost to you:
- Wrong Product: You received a different design or item than what was ordered.
- Sizing Error: The size received does not match the size selected in your order confirmation.
- Damaged/Defective: The product arrived with physical damage, printing errors, or manufacturing defects.
2. Our Resolution Process
To ensure a fast resolution for our customers, we follow a straightforward replacement process:
- No Extra Cost: We will ship the correct replacement product directly to you at no additional shipping or product fees.
- No Need for New Orders: You are not required to place a new order on our website.
- No Return Required: In most cases, to save you time and shipping costs, we do not require you to mail the incorrect/damaged item back to our administrative office. Clear photographic evidence is sufficient for us to process your replacement.
3. How to Request an Exchange
To report an issue and request a replacement, please follow these steps within 14 days of receiving your order (requests made after this period will not be accepted):
- Contact our support team at [email protected].
- Provide your order number and clear photos of the item received (including the shipping label and the specific defect).
- Our team will review your request and notify you of the replacement status within 1-2 business days.
4. Contact Information
For any further questions regarding our Exchange Policy, please reach out to us:
Online Store Brand: NFL Gear Zone
Owned and Operated by: YESTHATHOODIE LLC
Administrative Mailing Address: 4601 E Douglas, Ste 150, Wichita, KS 67218, USA
Registered Office Address: 8 The Green Ste B, Dover, DE 19901, USA
Email: [email protected]
Business hours: Monday – Friday | 09:00 AM- 5:00 PM (CST)